Americas News

Hampton Hotels Recognized as a J.D. Power and Associates 2012 Customer Service Champion

Hampton Hotels is one of only 50 companies to receive honor in the U.S.

March 16, 2012  |  This information originated in American English.

MCLEAN, Va. - Hampton Hotels (, a part of the Hilton Worldwide portfolio of brands, was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14, 2012 as a 2012 Customer Service Champion.

"We are honored to receive this distinction and are thrilled to be included in this elite group of brands," said Phil Cordell, global head, focus service for Hampton Hotels.  "Customer service and satisfaction are paramount with the Hampton brand, starting in 1989 when Hampton created the industry's first 100% Satisfaction Guarantee.  We've always prided ourselves on the 100% Satisfaction Guarantee as it is part of the bed-rock of our brand culture."  Hampton's 100% Hampton Guarantee states that if you're not satisfied, you are not expected to pay.

To qualify for a J.D. Power and Associates Customer Service Champion award, companies must not only excel within their own industry, but must stand out among leading brands in 15 major industries evaluated by J.D. Power and Associates.  Among the five factors measured, Hampton hotels stood out in all five categories; People, Presentation, Process, Product and Price.

The 2012 Customer Service Champions were selected among more than 800 brands and identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power's syndicated research between 2006 and 2011. Hampton's inclusion in the list demonstrates that the brand is among the highest-performing companies that deliver service excellence - both within the hospitality industry and across all industries measured.

John Walls
Global Brand Public Relations
Hampton Hotels
(901) 374-6383

About Hampton Hotels The Hampton Hotels brand, including Hampton Inn, Hampton Inn & Suites and Hampton by Hilton, is Hilton Worldwide’s award-winning leader in the mid-priced hotel segment, serving value-conscious and quality-driven travelers. With over 1,900 properties totaling more than 188,000 rooms in 14 countries and territories, Hampton Hotels is part of Hilton Worldwide, a leading global hospitality company. All Hampton hotels offer comfortable surroundings and a friendly service culture, defined as "Hamptonality," delivered by over 50,000 Team Members and supported by the 100% Hampton Guarantee®, reinforcing its commitment to providing excellent service to both business and leisure travelers alike. High-quality and consistent accommodations and amenities, such as free Wi-Fi and free hot breakfast, and the latest technology and innovations, such as multi-unit Power Cubes and the brand’s signature Clean and Fresh Hampton Bed®, combined with numerous locations globally have made Hampton a leader in its segment and one of the fastest growing hotel brands worldwide. Please visit, or for more information and connect with Hampton Hotels online at, or

About Hilton Worldwide Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of eleven world-class global brands is comprised of more than 4,200 managed, franchised, owned and leased hotels and timeshare properties, with more than 690,000 rooms in 93 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Visit for more information and connect with Hilton Worldwide at,,,, and