Americas News

Hampton Hotels Recognized as a J.D. Power and Associates 2012 Customer Service Champion

Hampton Hotels is one of only 50 companies to receive honor in the U.S.

March 16, 2012  |  This information originated in American English.

MCLEAN, Va. - Hampton Hotels (www.hampton.com), a part of the Hilton Worldwide portfolio of brands, was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14, 2012 as a 2012 Customer Service Champion.

"We are honored to receive this distinction and are thrilled to be included in this elite group of brands," said Phil Cordell, global head, focus service for Hampton Hotels.  "Customer service and satisfaction are paramount with the Hampton brand, starting in 1989 when Hampton created the industry's first 100% Satisfaction Guarantee.  We've always prided ourselves on the 100% Satisfaction Guarantee as it is part of the bed-rock of our brand culture."  Hampton's 100% Hampton Guarantee states that if you're not satisfied, you are not expected to pay.

To qualify for a J.D. Power and Associates Customer Service Champion award, companies must not only excel within their own industry, but must stand out among leading brands in 15 major industries evaluated by J.D. Power and Associates.  Among the five factors measured, Hampton hotels stood out in all five categories; People, Presentation, Process, Product and Price.

The 2012 Customer Service Champions were selected among more than 800 brands and identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power's syndicated research between 2006 and 2011. Hampton's inclusion in the list demonstrates that the brand is among the highest-performing companies that deliver service excellence - both within the hospitality industry and across all industries measured.

Contact:
John Walls
Global Brand Public Relations
Hampton Hotels
(901) 374-6383
John.Walls@hilton.com

About Hampton by Hilton As the number one ranked franchise for the past eight years, according to Entrepreneur®, Hampton by Hilton, including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton, serves value-conscious and quality-driven travelers with more than 2,240 properties totaling more than 225,000 rooms in 19 countries and territories. High quality accommodations and amenities, such as complimentary Wi-Fi, free hot breakfast and On The RunTM breakfast bags, contribute to Hampton by Hilton ranking as a leader in its segment. Hampton by Hilton Team Members deliver friendly, authentic, caring and thoughtful service defined as Hamptonality. Each Hampton by Hilton hotel offers complete satisfaction with the 100% Hampton® Guarantee. Hampton by Hilton is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. For more information about Hampton by Hilton, visit www.hampton.com or news.hampton.com and connect online at Facebook, Twitter, YouTube and Instagram.

About Hilton Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising nearly 5,000 properties with more than 812,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by HiltonTM, DoubleTree by Hilton, Tapestry Collection by HiltonTM, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.